When the order is large and heavy, we may have to ship it in several packages. This allows us to ensure that all your favorite products arrive in perfect condition and to limit damage during transport. However, it can happen that our carrier delivers them several days apart. You can check your shipping link or your account in the "My orders" section to see how many parcels will arrive for your order.
If you only had one parcel, we are very sorry that some products were omitted from your order, we apologize for this incident.
I invite you to complete the following form. You must then select the category "Problem with a past order and refunds" then "one or several products are missing" and select the order concerned.
You must then select the missing products and validate the form so that we can compensate you. As soon as we receive this form, we will analyse it and compensate you for the missing products with a voucher of their value including a free delivery on your next Kazidomi order.