Unfortunately, once the package has been shipped, we cannot change the delivery address. If you are unable to collect the parcel from the collection point indicated, please contact us so that we can find a solution. You can contact us via the following form, via our chat on the website or by phone on the following numbers:
- France: +33 1 82 88 71 60
- Belgium: +32 78 48 50 09
- The Netherlands: +31 85 888 3520
Please note that our Customer Happiness team can be reached by phone Monday to Friday from 9am to 11pm, Saturday from 7am to 4pm and Sunday from 9am to 6pm.