Have you checked whether the code is valid with the products in your basket?
For example, a discount code for the membership is only valid on this one and not on the other products on the site. It is also possible that the voucher is not compatible with another voucher that's already in your basket or that the voucher is simply no longer valid.
Do not hesitate to contact our Customer happiness team through the following form, our chat on the website or on the following phone numbers:
- France: +33 1 82 88 71 60
- Belgium: +32 78 48 50 09
- The Netherlands: +31 85 888 3520
Our Customer Happiness department can be reached by phone, from Monday to Friday from 9am to 11pm, on Saturday from 7am to 4pm and on Sunday from 9am to 6pm. We will be happy to solve the problem!